This privacy policy, referred to as the "Policy," outlines the procedures followed by Pawckage (referred to as "Pawckage," "we," "our," or "us") in the collection, utilization, disclosure, and protection of personal information provided by individuals who are either potential or existing customers of Pawckage ("you" or "your") on the Platforms (defined below) or during interactions with Pawckage, including interactions with our customer service team. By accessing the Platforms through any device such as a computer, mobile phone, tablet, or other device (collectively referred to as "Device"), making a purchase from Pawckage, or engaging in communication or interaction with Pawckage, you are indicating your agreement with the terms of this Policy. If you do not agree with these terms, please refrain from using the Platforms.

Pawckage reserves the right to modify this Policy at any time, and the current version will be posted on the Sites, as explained further in the "Changes to the Privacy Policy" section below. We recommend that you regularly review this Policy to stay informed about how we handle the information we collect.

The below outlines the types of personal information and sensitive personal information we gather, the origin of this information, and how we utilize and disclose such information. Contact information i.e. Name, email, telephone, home address Purpose for collection: To interact with you through phone, email, and text messages; to forward newsletters, updates, promotional content, and other relevant offerings; to organize contests, or promotional events; when you reach out to our customer service team for support; to finalize your subscription on the Platforms; and to manage your account with us. Pet information i.e. Name, Birthday, Breed, preferred flavors, allergies, toy preferences Purpose for collection: At Pawckages, we take pride in crafting personalized experiences for each pet. Our commitment is to ensure that the items you receive are precisely tailored to your pet"s preferences, encompassing their favorite treat flavors and preferred toys. Our ultimate goal is to elicit joy in your canine companions and feline friends, making their tails wag with enthusiasm and inspiring contented purrs. Your pet"s happiness is at the core of our mission, and we strive to deliver tailored Pawckages that reflect their individual tastes and bring delight to their daily lives. Delivery information i.e. Recipient name, Home address, closer ACS Store to you Purpose for collection: To ensure that your order will arrive safely to you. Payment information i.e. Name, card issuer and card type, credit or debit card number, expiration date, CVV code, and billing address Purpose for collection: To verify that the correct individual is utilizing the appropriate card or account, ensuring compliance with the stipulations set by card brands or account issuers, and guaranteeing the receipt of rightful payment for your purchases. Photos and videos i.e. Photographs and videos of your furry friends featuring our products Purpose for collection: We encourage our valued customers to share photographs and videos featuring their beloved pets interacting with our products, either by uploading them directly to our platforms or providing them to us. These captivating visuals will be strategically utilized in our marketing initiatives, including the creation of engaging content on our social media accounts. Additionally, these submissions play a vital role in enhancing our customer service by allowing us to better understand and address your preferences. Moreover, your shared content serves as a means to confirm your identity during visits to our facility, fostering a secure and personalized experience. Furthermore, the images and videos contribute to the ongoing monitoring and assurance of the safety of our premises. We appreciate your collaboration in creating a dynamic and secure community around our products and services. Personalization and engagement i.e. The manner in which you navigate online and engage with our Platforms, including actions such as opening marketing emails and push notifications, responding to advertisements, clicking through on our Platforms, and detailing your purchases. Purpose for collection: In our ongoing commitment to excellence, we continually strive to enhance our Platforms, products, and services. This includes a dedicated focus on refining our customer service processes and optimizing the overall shopping experience for our valued customers. Through continuous evaluation and feedback, we aim to implement improvements that address evolving needs and elevate the quality of our offerings. Your satisfaction is our priority, and by investing in these enhancements, we aspire to provide you with a seamless and enriching interaction with our Platforms, ensuring that every aspect of your journey aligns with the highest standards of quality and convenience. Device information i.e. Your IP address, internet service provider, operating system, and browser information, as well as device specifications (e.g., laptop or smartphone), device cookie preferences, and additional device particulars (such as geolocation). Purpose for collection: To ensure seamless compatibility between the Platform technology and your device, guaranteeing optimal viewing and usability of our designated website on your specific device. Additionally, this information will be utilized for analytical and demographic insights, as well as to tailor offers that align with your interests. Furthermore, we leverage this data to fortify the security and integrity of our Platforms and business, encompassing protective measures against fraud, unauthorized transactions, and risk exposure management. This includes the identification of potential threats from hackers and other unauthorized users.

In addition to the delineated purposes elucidated in the "Collection, Use, and Disclosure of Personal Information" section, we may employ and disclose the identified categories of personal information for specific reasons. These include the fulfillment of legal and regulatory requisites, encompassing investigations; establishment or defense of legal claims and allegations; addressing security concerns or undertaking measures for the prevention, detection, or investigation of fraud, suspected or actual illegal activities, violations of Pawckage policies, or other forms of misconduct. Furthermore, we may seek counsel and guidance from legal professionals, auditors, insurance entities, and other professional advisers. Additionally, in the context of a business transaction, we may share such information with potential or actual purchasers of our business or a portion thereof. Our commitment is to retain your personal information only for a duration that is reasonably essential to accomplish the objectives for which it was initially collected, inclusive of compliance with legal requirements. This determination involves meticulous considerations such as the quantity, nature, and sensitivity of your personal information, potential risks stemming from unauthorized use or disclosure, the intended purposes of processing, the feasibility of achieving those objectives through alternative means, and adherence to pertinent legal obligations

(a) What are cookies? Cookies are small text files that are placed on your device when you access our website. They serve various purposes, such as recognizing you upon subsequent visits, enhancing user experience, and collecting information about your interaction with our Platforms. (b) Types of Cookies We Use Essential Cookies: These cookies are necessary for the basic functioning of our website and enable you to navigate and use its features. Functional Cookies: These cookies enhance the user experience by remembering your preferences and choices. Performance Cookies: We use these cookies to analyze how visitors interact with our Platforms, helping us improve functionality and performance. Advertising Cookies: These cookies are employed to deliver relevant advertisements based on your interests and to measure the effectiveness of our advertising campaigns. (c) How We Use Cookies We use cookies for the following purposes: To provide you with a smooth browsing experience. To enhance and personalize your interaction with our mystery boxes and subscription services. To analyze Platform usage and optimize performance. To deliver interest-based advertisements. (d) Your Cookie Choices You have the option to manage cookie preferences through your browser settings. This includes accepting, rejecting, or deleting cookies. Please note that limiting or disabling certain cookies may impact your ability to access specific features on our Platforms. (e) Web Beacons In addition to cookies, we may utilize web beacons to collect information about your visits, page views, and interaction with emails and advertisements. This information aids in analyzing user behavior and measuring the effectiveness of our Platforms and advertising. (f) Changes to this Policy We reserve the right to update this Cookie Policy to reflect changes in technology or legal requirements. Any modifications will be effective upon posting the updated policy on our website.

Our Platforms are expressly not intended for use by individuals under the age of 13, and at Pawckage, we are unwavering in our commitment to never knowingly collect personal or any other information from individuals under the age of 13. Individuals aged 13 to 18 may access and utilize the Platforms only under the supervision and in conjunction with a parent or legal guardian. We adhere strictly to legal and ethical standards, ensuring a responsible and secure online environment for all users. If you become aware of any unauthorized use of the Platforms by individuals under the age of 13, we encourage you to contact us promptly so that appropriate measures can be taken.

The Platforms may include links to third-party websites, including popular social media platforms such as Facebook and Instagram, each governed by privacy policies distinct from our own. It is important to note that we assume no responsibility for the activities and practices conducted on these external websites and platforms. We strongly advise reviewing the privacy policy of any linked site before divulging personal information. For inquiries regarding the privacy policies of these third-party websites and platforms, we recommend contacting them directly. In instances where you choose to establish accounts on third-party websites or platforms to make purchases from us, please be aware that these entities may use your information for various purposes, including behavioral advertising and analytics. We lack control over, and are not accountable for, the collection, use, or other processing of your information by these third parties. To understand their practices, we encourage you to refer to their respective privacy policies. Your privacy and security are of utmost importance to us, and we appreciate your diligence in reviewing and understanding the policies of external sites and platforms.

For deliveries in Nicosia we offer FREE delivery for all purchases. For deliveries in other cities, there is a delivery cost of €3.

Orders should arrive within 2-7 workdays after we have received payment, but may vary depending on the destination. Pawckage is NOT responsible for any delays of your Pawckage during courier delivery, we have NO control over this. By placing an order with us, you accept the risk that your Pawckage may be delayed during shipment, due to unforeseen circumstances not controlled by us. Additional information may be requested for your purchase validation. Therefore, and in order to avoid any delay, you are called upon to make your order using one at least active and patented or professional email address and a valid telephone number so we can contact you at any time. Please note that a 24 hours delay is acceptable in terms of delivery of the order, because for security reasons, all orders paid by a credit or debit card are subject to verification by www.braintreepayments.com. We cannot be held responsible for consequences due to delivery delay or loss of your parcel caused by carrier.

We retain the right to modify this Policy at our discretion, and any such alterations will be promptly posted on the Sites. We recommend reviewing this Policy periodically to stay informed about any updates. These modifications may be applicable to information collected in the future, as well as any data obtained prior to the amendment. In the event of a substantial change to this Policy, we are committed to providing appropriate notice, as mandated by law. Your continued use of the Sites after any modifications to this Policy signifies your acknowledgment and acceptance of the updated terms. If you have any inquiries or concerns regarding this Policy, please feel free to contact us via email at pawckage@gmail.com.